• SERVICE

Lost or damaged parcels? No problem.

We will take care of your shipping claims with the carrier.

One Service, multiple benefits: Increased customer satisfaction, optimised processes and cash back! 

 

When the carrier rings the doorbell, your customers are delighted with the new product. But damaged, incomplete or undelivered goods can quickly cause trouble. Action must be taken quickly! 

Our specialised carrier claims management generates important insights for your shipping processes and reliably secures your reimbursement claims against the carriers. This allows you to offer your end customers the fastest and best customer service – even in the event of a complaint.

Our expertise for your success

> 6 years

EXPERIENCE IN CLAIMS MANAGEMENT

200.000

CLAIMS PROCESSED PER YEAR

93%

FINALISED CLAIMS

Imagine you run an online shop and send thousands of parcels to your customers every day and customer satisfaction ist your top priority.

However, some of the shipments are experiencing delivery problems. The parcels are delivered damaged or even lost. A damage that does not have to be yours.

Without our service, this still leaves you with Time-consuming investigations, complex complaint processes and repeated follow-up to clarify complaints with the various carriers. High personnel costs and important time that you cannot use for other value-adding activities.

Or we can take over: Your Customer Service department hands over the cases to us and we resolve your delivery claims systematically, quickly and reliably for all carriers - even internationally. This means that no claim gets lost in the day-to-day business. We secure your refund claims or recover the value of your goods. With this security, you can impress your end customers with customer-friendly goodwill arrangements and fast complaints management.

FIEGE Carrier Claims Management simply explained:

The process at a glance:

Overview of your benefits

Minimum setup

There is no need for complex integration processes, so you do not lose any time clarifying your carrier claims. We enable uncomplicated onboarding.

Full transparency

The claims processes are recorded in a standardised tool and mapped in a comprehensive reporting system. This gives you the opportunity to track the completion and outcome of your carrier claims and derive process optimisation and measures from this.

Maximum flexibility

We customise everything according to your requirements. With Carrier Claims Management from FIEGE, you start without minimum quantities or contract terms. This gives you complete flexibility when using our service.

Possibility to analyse the performance of the carriers

We offer you a wide range of options for analysing the performance of the carriers you use. This allows you to easily evaluate what is working well and what is not.

Reduced use of resources

Reduce your resource expenditure and focus your call centre operations on order2cash processes. We take over your claims management.

High process quality & optimisation

We offer you a high level of process quality by having our experts handle the process. We optimise the processes for the causes of claim creation in the warehouse.

5 steps to successful carrier claims management with FIEGE

Dealing with damaged or lost deliveries ties up time and resources that could be better invested in your core business. Our carrier claims experts are happy to take on this job for you and keep your back free. We set up the corresponding process in just 5 simple steps:

  • Contract signing
 
  • Documents & Access
 
  • Onboarding
 
  • Test phase
 
  • Go Live

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新加坡仓

10,000 sqm | Multi-user | part Temp Control |bonded | non-bonded

Head Quarters - Shanghai

Address: Building A, Nanfeng City, No. 100 Zunyi Road, Shanghai City

Email: info@fiege.com.cn

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无锡仓库

地址：江苏省无锡市新吴区硕放街道墙宅路1号丰树物流园
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25,000 sqm | part Temp. Control | non-bonded

昆山仓库

地址：江苏省苏州市昆山市陆家镇陆丰东路568号
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5,000 sqm | non-bonded

太仓仓库

太仓一仓：江苏省苏州市太仓市城厢镇佳和路9号
太仓二仓：江苏省苏州市太仓市浮桥镇北环路7号永得利仓库D库
邮件：info@fiege.com.cn

20,000 sqm | Multi-user | part Temp. Control | non-bonded

上海总部

地址：上海市遵义路100号南丰城A座办公楼

邮件：info@fiege.com.cn

Finance

HR

BD

Solutions

IFF

Domestic Transportation

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