We move, supply and change the world with innovative Ecologistics.
As a company, we have a responsibility towards the environment and society. We constantly reflect on our actions as we aim to become better and more sustainable – step by step. Our long-term goal is to hand the family business to the next generation as a climate-neutral enterprise of solid financial standing. To achieve this, we do our best, every day.
In this regard, we as the FIEGE Group are issuing a declaration of principles on Human Rights. This is in addition to the FIEGE Group’s Code of Conduct, which is the basis of our cooperation with our employees and also of our contractual relationships with our customers and suppliers.
In every step: Optimised processes for your customers.
The customer places his order online in the shopping basket
- Checking product availability
- Increasing product availability
- Identifying the optimum stock level
- Predicting the delivery time
- Reservation of the necessary stock
Distributed order management for optimised inventory utilisation and cost efficiency
The customer places the order
- Transmission of order data from various sales channels
- Checking the data for errors
- Payment check via FIEGE payment solution
Dynamic creation of all relevant documents – legally compliant, customisable & international
- Invoices
- Delivery notes
- Vouchers
- Returns notes
Control and processing of payment flows for all payment methods
- Payment integration (PSP)
- Accounts receivable management
- Accounts receivable accounting
- Legally compliant, auditable and international payment processing
- Own “purchase on account” solution
- Risk & fraud management
Flexible integration of payment methods to enhance the customer experience.
Handover of the order to the correct logistics location
- Integration of WMS systems
- Fulfilment
- Value Added Services
- Handover to the carrier
Dispatch communication to the end customer
- Customisable shipping confirmation incl. delivery note & returns note
- Tracking link for shipment tracking
Various processes are started in the course of a return
- Notification of the reason for return to OMS
- Start of the refund process
- Confirmation of return to end customer
- Information to Customer Service in the event of irregularities
Customer service throughout the entire purchasing process
- Access to all relevant order and logistics data
- Multilingual multi-channel communication (email, chat & telephone)
- Product advice & telesales
- Customer engagement solutions (FAQ, chatbot etc.)
Checkout
The customer generates their shopping basket
Order
Processed in the backend
Document creation
Legally compliant, customisable & international
Payment
Control and processing
Logistics
Handover of the order
Shipping
Dispatch communication
Returns
Start of different processes
Customer Service
Along the entire purchasing process
